Samsung Experience Leader
SultanpurFull-time3–10 yrs4 L–₹10 L a yearPosted 3 days ago
Mid-level customer support role at Quess Corp in Sultanpur. Needs 3+ years and a degree. Pays ₹4–10 LPA.
About the role
As a Samsung Experience Leader, you will be pivotal in ensuring a consistent and high-quality experience for our customers. This role involves team leadership, market visits, and conducting store audits to uphold brand standards and improve service delivery.
What you'll do
- Lead and manage a team to ensure excellent service and customer satisfaction at Samsung outlets
- Conduct regular market visits to gather insights and assess team performance in real-world settings
- Perform store audits to maintain company standards and compliance across all locations
- Train and develop team members to enhance their skills and capabilities in delivering exceptional customer service
- Collaborate with marketing and sales teams to implement effective strategies that boost customer engagement
What you need
- Customer service
- Sales
- Communication