Front Office Associate
Bag, DelhiFull-time0–2 yrsPosted 1 week ago
Entry-level hospitality role at Radisson Hotel Group in Bag and Delhi. Open to freshers; up to 2 years, with a hotel management degree, diploma or BBA.
About the role
Welcome guests warmly and professionally, ensuring a personalized and hospitable experience. Anticipate guest needs and provide personalized services to enhance the overall guest experience. Adhere to the hotel's Standard Operating Procedures (SOPs), grooming standards, and service protocols.
What you'll do
- Assist guests with their inquiries, requests, and concerns promptly and courteously
- Maintain the highest standards of guest satisfaction and service excellence
- Handle guest complaints professionally and escalate issues to the appropriate authority when required
- Perform guest check-in and check-out procedures efficiently and accurately
- Verify guest identification, registration details, and payment information
What you need
- Front office
- Guest service
- Hospitality
- Communication
- Reservations
- Housekeeping
Good to have
- SOP writing