Hubspot Engineer
ChennaiFull-time3–5 yrsPosted over a month ago
Mid-level engineering role at Randstad in Chennai. Needs 3–5 years.
About the role
optimise, and scale our customer support operations within HubSpot. The role will own ticket automation, SLA governance, reporting, escalation workflows, and system configuration to ensure operational efficiency and visibility across L1 and L2 support teams.Key
What you'll do
- Manage ticket pipelines, statuses, lifecycle configuration, and inbox settings
- Maintain ticket properties, custom fields, and ensure data governance standards
- Configure SLA policies (First Response Time, Time to Resolution) and warning
- Design and maintain escalation workflows (L1 > L2 > Engineering > Leadership)
- Implement enterprise client alerts and high-priority ticket triggers
What you need
- HubSpot
- SOP writing