Technical Trainer
BengaluruFull-timeJunior levelPosted 3 days ago
Training role at Randstad in Bengaluru.
About the role
Role Summary Responsible for delivering hands-on technical training, conducting On-the-Job Training (OJT), and upskilling dealership technicians on premium motorcycle systems, product modifications, and new launches. This role leads technical diagnosis, ensures "First Time Right" service quality, resolves complex escalated field complaints, and serves as the primary technical interface between field teams, service engineering, and product quality.
What you'll do
- Technical Training & Capability Development
- Design, coordinate, and execute On-the-Job Training (OJT) and structured hands-on technical coaching for dealer technicians on new products, modifications, and updates
- Conduct "Train the Trainer" programs and lead skill evaluation/certification frameworks for dealership technical staff
- Field Technical Support & Quality Assurance
- Provide expert on-site technical support for complex and critical issues across Super Premium & Norton products