Senior Application Support Engineer
ChennaiFull-time5–9 yrsPosted over a month ago
Senior IT support role at Rapyuta Robotics in Chennai. Needs 5+ years.
About the role
In this position, we are seeking a highly responsible and accountable Senior Application Support Engineer (L3) 5+ years of experience to support and maintain deployed robotics and warehouse automation systems in production environments. In this role, you will be the primary point of contact for clients facing issues with deployed solutions, ensuring timely and effective resolution.
What you'll do
- Resolve issues faced by customers from ongoing operations including UI, localization, sensor calibration, and integration problems
- Investigate and resolve complex system-level issues, collaborating with cross-functional teams as needed
- Document issues, root causes, and solutions for internal knowledge sharing and continuous improvement
- Regularly deploy CI/CD updates to client sites, ensuring minimal downtime and seamless integration
- Manage and troubleshoot deployment workflows
What you need
- Troubleshooting
- Linux
- Networking
- CI/CD
- Root cause analysis
- C++
Good to have
- Fleet management
- Python
- Docker