IT Support Engineer (India Office)

About the role

We are seeking an IT Support Engineer to maintain the health of our hardware, software, and network infrastructure. You will be responsible for minimizing downtime through rapid incident response and proactive system optimization.

What you'll do

• Troubleshooting & Technical Support
• This is the "bread and butter" of the role. When something breaks, the Support Engineer is the first point of contact
• Diagnosing and resolving software glitches, hardware malfunctions, and "ghost in the machine" bugs
• Managing a ticketing system (like Jira, HaloPSA) to prioritize urgent issues over routine tasks
• Providing support across various channels: in-person, via remote desktop tools, or over the phone

What you need

• Office 365
• ITIL
• Active Directory
• Hardware
• Troubleshooting
• Windows

Good to have

• Linux
• Ticketing tools
• Windows Server
• SOP writing
• JIRA
• Last-mile delivery