STUDENT SUCCESS OFFICER

About the role

Job title STUDENT SUCCESS OFFICER School N/A Location Remote Responsible to Team Leader Responsible for Students Working in partnership with Academic Support Officers, Student Finance Officers and other colleagues, Student Success Officers are responsible for providing day-to-day advice and support about all aspects of students' learning experiences to approximately 250 students in a HUB.

What you'll do

• Contact students a fortnight before all assessment deadlines to remind them about those deadlines
• Monitor students' attendance at timetabled teaching sessions and contact students who do not attend
• Familiarise themselves with the College's student-facing policies– including about complaints and appeals, mitigating circumstances, academic misconduct
• Receive and resolve queries from students within 48 hours, providing advice and guidance according to the
• College's approved policies. To liaise with other colleagues as necessary to determine the appropriate advice and support for students

What you need

• Teaching
• CRM