Area Service Incharge A
HyderabadFull-time6–10 yrsPosted 4 days ago
Senior customer support role at Reliance Jio in Hyderabad. Needs 6–10 years and a B.Tech, B.E. or diploma.
About the role
Liaison with store manager and sales team for service operations Ensure customer satisfaction to avoid escalation of issues Motivate and manage team of service center and care center personnel Responsible and accountable for service deliverables Mentor and counsel engineers whenever necessary Control the flow of incoming calls for on-site support of services
What you'll do
- Ensure customer satisfaction to avoid escalation of issues
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary
- Manage costs/expenses of service and care center within given
- Ensure their is adequate amount of manpower to cater to all customer
What you need
- Sales
- Problem solving