Customer Care Executive Voice
KolkataFull-time2–5 yrsPosted 4 days ago
Mid-level customer support role at Reliance Jio in Kolkata. Needs 2+ years and Class 12.
About the role
Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the customer at every given possible opportunity Ensure updation of product, system, process and policy knowledge Adhere to rostered timing, scheduled shifts and activities
What you'll do
- Respond to all customers in appropriate tone and language
- Educate the customer at every given possible opportunity
- Ensure updation of product, system, process and policy knowledge
- Resolve customer queries within agreed timelines
- Manage outbound campaigns as per business requirement
What you need
- Customer service
- Problem solving