L1 Engineer ESOC Incident Management
MumbaiFull-time2–5 yrsPosted 4 days ago
Mid-level electrical and electronics role at Reliance Jio in Mumbai. Needs 2+ years and a B.Tech, B.E. or B.Sc.
About the role
Handle the tickets proactively for large accounts Engage with customer side SPOCs and internal teams to resolve the Monitor and intervene in all service requests / complaints which Ensure coordination and timely follow up with core functional teams Comply with team roster and occupancy on day to day basis
What you'll do
- Handle the tickets proactively for large accounts
- Engage with customer side SPOCs and internal teams to resolve the
- Monitor and intervene in all service requests / complaints which
- Ensure coordination and timely follow up with core functional teams
- Ensure quality service to customer through accurate and timely
What you need
- Telecom
- CCNA