Manager Care Customer Experience (BOTs)
MumbaiFull-time5–10 yrsPosted 3 days ago
Senior customer support role at Reliance Jio in Mumbai. Needs 5+ years and a degree.
About the role
Track KPIs such as intent accuracy, resolution rate, containment rate Identify improvement opportunities and implement enhancements Use customer insights and feedback to address pain points and improve Ensure bots are updated with latest product information and business Improve handling of complex queries through new use cases, automation
What you'll do
- Track KPIs such as intent accuracy, resolution rate, containment rate
- Identify improvement opportunities and implement enhancements
- Use customer insights and feedback to address pain points and improve
- Ensure bots are updated with latest product information and business
- Improve handling of complex queries through new use cases, automation
What you need
- Problem solving
- LLMs