Sr Production Support Analyst

About the role

The Docebo Administrator / Technical Steward will serve as the primary technical expert responsible for managing, configuring, and optimizing Docebo within our sales tech ecosystem. This role involves overseeing integrations with Salesforce, HR, and other enterprise applications, ensuring content and data integrity, and supporting learner and sales enablement adoption across our global sales teams.

What you'll do

• Technical Operations & Support
• Provide day-to-day technical administration and operational support for Docebo, including monitoring, troubleshooting and approved technical configuration changes
• Support Business administrators and Power Users with technical issues, testing and platform improvements
• Engage Docebo Product Support to investigate and resolve product or platform issues, coordinating with Business teams for validation where required
• Identify recurring issues and opportunities to improve platform reliability and the user/admin experience

What you need

• Salesforce
• Troubleshooting