Service Planner - Salt Lake
KolkataFull-time1–3 yrsPosted open since may 2025
Junior supply chain role at Rentokil Initial in Kolkata. Needs 1–3 years and a degree.
About the role
Manage service documentation and ensure all customer/technician’s feedback are followed up with actions Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
What you'll do
- Know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced
- Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily
- Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
- Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely
- Ensure customer service-related complaints or termination notifications are attended to effectively and promptly
Good to have
- Negotiation