Calling Executive

About the role

We are looking for a customer-focused and enthusiastic Executive – to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

What you'll do

• Handle customer queries through outbound calls and email communication
• Resolve customer concerns by coordinating with internal departments to ensure timely resolution
• Manage customer escalations received through social media platforms
• Deliver prompt, accurate, and professional responses to customer inquiries
• Maintain complete and accurate records of customer interactions in the CRM system

What you need

• CRM
• Logistics
• Communication
• Customer service
• Voice process
• Escalation handling