Support Analyst
BhubaneswarFull-time1–3 yrsPosted 3 months ago
Junior customer support role at Rhythm Innovations in Bhubaneswar. Needs 1–3 years and a degree.
About the role
Analyst who will be responsible for providing day-to-day technical and functional support for applications deployed on the cloud infrastructure. role serves as a front-line point of contact for triaging, investigating, and functionality, data integrity, integrations, and system performance and escalates
What you'll do
- Triage, investigate, and resolve
- Support tickets logged through the support portal, covering functional and
- Application issues, and data or integration errors
- Monitor the ticket queue and manage assigned
- Tickets through to resolution
What you need
- SQL
- Root cause analysis
- Communication
Good to have
- JIRA
- ServiceNow
- Salesforce