Tax Support Manager
BengaluruFull-time3–5 yrsPosted 1 week ago
Mid-level IT support role at Rippling in Bengaluru. Needs 3–5 years.
About the role
We are looking for an analytical, Customer -first , people-first Customer Support Manager (Tax) to lead and scale our frontline support operations. In this role, you will manage a frontline team of customer support associates and leads
What you'll do
- People Leadership & Coaching
- Manage, mentor, and develop a team of frontline Agents and Leads, cultivating leadership capabilities and holding them accountable to team SLAs
- Foster an inclusive, high-performance, and continuous-learning team culture
- Lead weekly 1:1s and operational check-ins grounded in objective scorecard metrics and actionable development plans
- Scorecard Ownership & Operational Performance
What you need
- JIRA
- Zendesk
- Salesforce
- SOP writing