Confluence Cloud Administrator / Support Specialist (Mid-Level / Senior)

About the role

Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security. Manage spaces, permissions, user groups, and access controls in alignment with organizational governance and security policies.Design, implement, and maintain Confluence information architecture, templates, and content organization.

What you'll do

• Administer, configure, and maintain the Confluence Cloud platform to ensure high availability, performance, and security
• Manage spaces, permissions, user groups, and access controls in alignment with organizational governance and security policies.Design, implement
• Provide 2nd and 3rd level support for Confluence-related incidents, service requests, and technical issues
• Troubleshoot platform issues, perform root cause analysis, and implement sustainable solutions
• Collaborate with business stakeholders to gather requirements and deliver Confluence-based solutions that improve collaboration and knowledge sharing

What you need

• Confluence
• Root cause analysis
• JIRA