Senior Associate - IT
IndiaFull-timeMid levelPosted 4 days ago
Mid-level IT support role at RPG Group (CEAT, KEC, RPG companies).
About the role
Senior Associate - IT at RPG Group (CEAT, KEC, RPG companies). A. End User Support & Service Delivery.
What you'll do
- A. End User Support & Service Delivery
- Provide L3 support for end-user incidents and service requests
- Ensure timely resolution as per defined SLAs
- Support users for hardware, software, email, and collaboration tools
- Manage service desk operations and ticketing systems
What you need
- Office 365
- Hardware
- Troubleshooting