Principal Specialist - Customer Service
BengaluruFull-time5–8 yrsPosted 1 week ago
Senior customer support role at RTX in Bengaluru. Needs 5–8 years.
About the role
IN-KA-BENGALURU-NORTHGATE Sy No 2/2 Venkatala Village SY NO 2/2 VENKATALA VILLAGE, Yelahanka Hobli
What you'll do
- The Data Steward ensures the accuracy, integrity, and governance of operational and product master data by applying defined business rules
- Enter and update data from internal and external sources using an SAP custom transaction following the established business and validation rules
- Maintain and update Master Data tables (e.g., Engine Model, Engine Family, Engine Disposition, Workscope, Part Condition)
- Perform L1 investigation of data turnbacks raised by data consumers and coordinate resolution with the appropriate teams
- Monitor data quality trends related to completeness, accuracy, and timeliness
What you need
- Customer service
- SAP
- Root cause analysis
- Power BI
- Tableau
- Data entry