Customer Success Manager
PuneFull-time4–5 yrsPosted 5 months ago
Mid-level customer support role at Rubiscape in Pune. Needs 4–5 years.
About the role
Manager to ensure our enterprise and institutional clients maximize the value, adoption, and ROI of their decision intelligence investments. You will own the post-sale customer relationship, driving user retention and expansion.
What you'll do
- The post-sale onboarding journey, moving enterprise users from initial
- Deployment to active platform democratization within days
- As a strategic advisor, helping clients establish their internal AI
- Skilling academies using the Rubiversity framework to future-proof their
- Monitor platform health metrics, resolve adoption roadblocks, and identify
What you need
- Customer success
- Communication