IT Support Engineer - APAC
Bommasandra Industrial AreaFull-time5–9 yrsPosted 3 months ago
Senior IT support role at Sécheron Hasler Group in Bommasandra Industrial Area. Needs 5+ years and a B.Tech or B.E..
About the role
We are seeking a highly skilled and self-reliant IT Support Engineer to take full ownership of day-to-day IT operations across end-user support, Microsoft 365 services, infrastructure, networking, and security. This role is ideal for someone with a broad technical background who can work independently, troubleshoot complex issues, and ensure the smooth running of all IT systems and services.
What you'll do
- Provide advanced Level 1 and 2 support across end-user hardware, software, and mobile devices ensuring SLA compliance and quality resolution
- Oversee device lifecycle management (laptops/desktops), imaging, and deployment processes
- Ensure device compliance, patching, and security via Microsoft Endpoint Manager
- Automate user lifecycle and improve support processes around onboarding/offboarding
- Collaborate with internal teams to ensure seamless onboarding/offboarding, identity lifecycle, and automation
What you need
- Active Directory
- Office 365
- Networking
- Firewalls
- Windows Server
- ITIL
Good to have
- Intune
- Vulnerability assessment
- Azure