Customer Success Manager
BengaluruFull-time3–5 yrsPosted 4 months ago
Mid-level customer support role at SaaS Labs in Bengaluru. Needs 3–5 years.
About the role
JustCall is looking for a Customer Success Manager to own a portfolio of SMB and Mid-Market customers across EMEA. You will drive product and AI adoption, retention, renewals, and expansion by becoming a strategic advisor, helping customers realize measurable business value through the JustCall platform and its AI capabilities .
What you'll do
- Own a book of business and manage the customer lifecycle from onboarding through renewal
- Build trusted relationships with business and executive stakeholders
- Drive adoption of core platform and AI features through Success Plans, EBRs, enablement, and value realization
- Help customers identify AI use cases that improve productivity, automation, and customer experience
- Monitor customer health, usage, and AI adoption to proactively mitigate risks and improve outcomes
What you need
- Customer success
- CRM
- Salesforce
- HubSpot
- Sales
- Communication