Senior IT Support Engineer
BengaluruFull-time5–6 yrsPosted 1 week ago
Mid-level IT support role at SaaS Labs in Bengaluru. Needs 5–6 years and a B.Tech, B.E. or B.Sc.
About the role
We are looking for a Sr. IT Support Engineer to own and deliver end-to-end technical support across access management, user onboarding and offboarding, application support, and infrastructure and network management. Your goal is reliable IT operations: resolving network, system, and software issues, managing licenses and access permissions, and provisioning laptops for new joiners.
What you'll do
- Monitoring & Troubleshooting: Proactively monitor and troubleshoot network, internet, hardware
- Hardware & Software Maintenance: Install, configure, and maintain computers, peripherals, and mobile devices; ensure timely updates across macOS, Windows, and Linux
- Laptop Provisioning & Allocation: Manage laptop allocation, configuration, and handover for new joiners and existing employees
- Own the onboarding and offboarding lifecycle, including account setup and asset recovery
- Process Improvement & Automation: Identify recurring issues and automate repetitive tasks (PowerShell/Bash) to improve turnaround time and the employee experience
What you need
- Active Directory
- Hardware
- Troubleshooting
- Windows
- Linux
- TCP/IP
Good to have
- ITIL
- CCNA
- ServiceNow
- Intune
- PowerShell
- Bash