Senior Analyst-RTA
HyderabadFull-time2–5 yrsPosted 2 weeks ago
Mid-level analyst role at Sagility in Hyderabad. Needs 2+ years and a diploma.
About the role
The purpose of Real Time Analyst job is to ensure the smooth and efficient operation of business processes by monitoring and analyzing real-time data, and making timely decisions based on that data.
What you'll do
- Manages daily operation by assessing operational drivers (Staffing, Volume, AHT) and outcomes (SLA, ASA and ABAN%) and adjusts intraday schedule to meet service goals
- Manages engagement with client
- Monitors intraday, makes decisions, provides sound judgement and consults with operation team for recommendations to improve real time performance includes calling for…
- Leads and executes week-ahead planning process and collaborate with operations to provide background and insight to tell the week in review and communicate action plans
- Facilitates on and off boarding of crew members