Senior Director - CC
BengaluruFull-time18–22 yrsPosted over a month ago
Leadership customer support role at Sagility in Bengaluru. Needs 18–22 years and a degree.
About the role
(There can be fortnightly/ monthly call between 06:30am-2pm IST)
What you'll do
- Someone who has been operating in the US healthcare Membership/ Provider Contact Centre
- Identifying Value additions and Process Improvement Initiatives
- Manage and Lead a Blend (Inbound & Outbound) Voice operations and deliver high productivity through controlling, monitoring, analysing & reviewing system
- Determines Voice operations operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
- Defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards
What you need
- MS Office
- MIS reporting
- Customer service
- Client relationship
- Demand planning
- Employee engagement
Good to have
- RPA
- Six Sigma
- Talent management