Collections Associate

About the role

We are looking for a Collections Associate to join our Customer Operations team. The ideal candidate will have previous experience in frontline collections and be confident handling customers across multiple channels, while balancing effective collections strategies with a customer-focused approach.

What you'll do

• Manage frontline Collections operations, including customer accounts in arrears and repayment-related enquiries
• Handle customer enquiries across Email and Live Chat, providing clear, accurate, and empathetic support
• Apply appropriate collections strategies and processes within a FinTech or financial services environment
• Support customers experiencing financial difficulty or vulnerability, following appropriate vulnerability and affordability processes
• Identify and respond appropriately to financial hardship, vulnerability, and potential customer risk indicators

What you need

• Collections
• Reporting
• Excel
• Chat support
• CRM
• Customer service

Good to have

• Learning and development