Customer Success Manager

About the role

Customer Success at Saltmine is not a support function. It's a strategic one. As a Customer Success Manager, you own the relationship. You're the person our customers trust to understand their goals, guide them to outcomes, and tell them what they need to hear, not just what they want to hear.

What you'll do

• Build and maintain account strategies that map each customer's goals, org structure, technology stack, and funding cycles
• Know your accounts well enough to see risk before it arrives and opportunity before the customer does
• Set clear success criteria with customers, track ROI monthly, and communicate value consistently through quarterly business reviews, recurring account meetings
• A great story poorly told is commercially useless; a mediocre story well told can save an account
• Manage relationships across every level of the customer org around the globe from hands-on-keyboard users to economic buyers

What you need

• Customer success
• Sales
• Communication