Global Lead Application Service Assurance and Governance
TelanganaFull-timeHybrid15–27 yrsPosted 3 days ago
Leadership audit role at Sandoz in Telangana. Needs 15+ years and a B.Sc, B.Tech or B.E.. Hybrid.
About the role
As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. As the Global Lead - Application Service Management, you will be accountable for the end-to-end management, operational excellence, financial stewardship, and strategic evolution of global Application Management Services (AMS).
What you'll do
- Define and execute the global AMS strategy, operating model, service catalogue, and roadmap aligned with business and technology priorities
- Provide end-to-end accountability for AMS service delivery, service availability, performance, and customer satisfaction across the global application portfolio
- Lead, coach, and develop a high-performing global Application Service Management team
- Own financial planning, forecasting, vendor spend management, and cost optimization initiatives across AMS operations
- Drive continuous improvement of ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management
What you need
- Budgeting
- Compliance
- Risk management
- Forecasting
- Audit
- ITIL
Good to have
- Performance management
- Learning and development