Global Service Manager AMS – Enhancement Governance

About the role

As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. The Global Service Manager AMS – Enhancements is accountable for end-to-end governance of enhancement demand across the global AMS portfolio, from intake and assessment through delivery, release, and closure.

What you'll do

• Lead the global AMS enhancement lifecycle and deliver measurable business value
• Own enhancement intake, classification, estimation, prioritisation, approval, delivery, release, acceptance and closure
• Maintain a transparent demand pipeline covering value, priority, scope, ownership, effort, cost, capacity, dependencies, compliance impact and delivery status
• Apply agreed scope and commercial criteria, delivering routine enhancements within AMS and routing material process, architecture, integration, security
• Coordinate solution, risk, effort and operational-impact assessments across EAS/SST’s, Architecture, Infrastructure, Quality, Cybersecurity and AMS providers

What you need

• ITIL
• Compliance
• Negotiation
• ServiceNow
• Documentation

Good to have

• Performance management