Agent Engineer

About the role

The distance between an AI system that works and one that millions of people rely on every day is where the real engineering lives. Crossing it is what Agent Engineers at Sarvam do. The agents you build go into live operation at India's largest banks, insurers, NBFCs and government departments, and at some of the country's fastest-growing companies, handling millions of real interactions, measured against outcomes the customer wants to drive.

What you'll do

• Map the space the agent has to cover. Work out the scenarios that matter, how each should be handled, and where the edges are
• Build the proof of concept when a customer wants to see it work before committing at scale, and get to a convincing result fast
• Integrate into systems that were never designed for this: core banking, CRM, ticketing, telephony, and whatever else the customer runs
• Own quality end to end. Define what good means for the use case, build the evals that measure it, and close the gap until the numbers hold
• Engineer agents like software. Version them, review them, and hold them to a regression suite, so quality does not depend on who last edited a prompt

What you need

• CRM
• LLMs
• ETL
• Python
• System design
• Instrumentation