Manager - Vendor Management, Recoveries Telecalling
GurugramFull-timeMid levelPosted 5 days ago
Mid-level customer support role at SBI Card in Gurugram. Needs a degree.
About the role
Formulate strategies for low performing segments/markets and implement the same with vendor sites. Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances No adverse observations in internal/external audits
What you'll do
- Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio
- Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager
- Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning
- Review Portfolio both Qualitatively & Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues
- Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends
What you need
- Vendor management
- CRM
- Channel sales
- Telecom
- Arbitration
- Problem solving