Customer Success Manager
HyderabadFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at Seismic in Hyderabad. Needs 4+ years.
About the role
Customer Success Managers (CSMs) play a crucial role in ensuring Seismic's customers' satisfaction, retention, and ongoing success. Passion for driving to tangible business outcomes is key.
What you'll do
- You strive to understand clients’ strategic business goals, deploy critical thinking in leading and executing your portfolio, anticipate future needs
- Believes profitable customer relationships are founded on respect and that growth and expansion come from cultivating relationships
- You have shown the capacity to develop relationships and optimize enterprise customer accounts, you understand what it means to evangelize your product
- Excited about the ways products can be used to accelerate business goals. You have a strong intuition for business and an admiration for driving software solutions
- A teammate with a high level of integrity and a desire to assist your team
What you need
- Customer success
- Sales
- Upselling
- Communication