Customer Success Manager
BengaluruFull-time2–5 yrsPosted open since oct 2025
Mid-level customer support role at Senseloaf AI in Bengaluru. Needs 2+ years and a BBA.
About the role
We are seeking a dedicated and proactive Customer Success Manager to join our startup. The ideal candidate will have a strong understanding of customer success processes and a willingness to learn and set up these processes from end to end. You will be responsible for nurturing relationships with our clients and ensuring their success with our products and services.
What you'll do
- Develop and implement customer success strategies to enhance client satisfaction and retention
- Act as the primary point of contact for clients, addressing their needs and concerns promptly
- Monitor customer health metrics and proactively engage with clients to ensure they are achieving their desired outcomes
- Collaborate with cross-functional teams to improve product offerings based on customer feedback
- Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify opportunities for growth
What you need
- Customer success
- CRM
- Problem solving