Dir, Software Engrg Mgmt
HyderabadFull-time15–27 yrsPosted 1 week ago
Closed
Leadership software engineering role at ServiceNow in Hyderabad. Needs 15+ years.
About the role
The CRM & Industry Workflows (CRM&I) engineering organisation builds the products that make ServiceNow's CRM vision real: Workplace Service Delivery, Customer Service Management, Field Service Management, Sales & Order Management, and the shared CRM Foundation that underpins them all. AI is not a layer we are adding on top — it is the new baseline.
What you'll do
- Not manage teams that use AI as a productivity tool — you will build and lead an organisation that operates as an AI-native engineering system
- Lead and develop an AI-native engineering organisation
- Build and lead two to three engineering managers who coach their teams to operate with AI-native practices as the default — not the exception
- Drive the Workplace product roadmap
- Make sound architectural and sequencing decisions early, before agent workstreams begin, and course-correct quickly when output diverges from intent
What you need
- CRM
- CI/CD
- Product strategy
- Data modelling
- Machine learning
- LLMs
Good to have
- Data structures
- System design
- JavaScript
- Java
- HTML
- CSS