Engagement Mgr
BengaluruFull-time5–9 yrsPosted 1 week ago
Senior customer support role at ServiceNow in Bengaluru. Needs 5+ years.
About the role
The Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation.
What you'll do
- Lead the delivery team throughout the engagement, often in collaboration with a services partner
- Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials
- Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results
- Identify gaps between actuals and plan of record, proposing solutions, escalating as needed
What you need
- ServiceNow
- Customer success
- Problem solving
- Sales