Collections Specialist

About the role

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. The best hotels run on Shiji — day and night.

What you'll do

• The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection
• In this position, the Collections Specialist will be responsible for following up on overdue accounts, resolving billing issues
• The Collections Specialist will also provide strategic insights through regular reporting and process improvements to enhance collections efficiency
• Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate
• Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts

What you need

• Collections
• Excel
• Customer service
• Accounting
• Accounts receivable
• Negotiation

Good to have

• Microsoft Dynamics
• Cash flow
• Hotel management system
• POS