Executive - Customer Service

About the role

Being a “customer first” company, Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times. This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about Bengali entertainment.

What you'll do

• Understanding customer issues and help resolve the same
• Check account status for customers
• Inform customers of current promotions
• Change a detractor to a promoter
• Retention and new customer acquisition

What you need

• Customer service