Customer Success Head
BengaluruFull-time8–10 yrs35 L–₹40 L a yearPosted open since jan 2026
Senior customer support role at Si House Of Models in Bengaluru. Needs 8–10 years. Pays ₹35–40 LPA.
About the role
We’re looking for a Customer Success Lead to own the entire post-sales lifecycle and client delivery engine at ShopOS. This is not a traditional CSM role. You will operate at the intersection of customers, delivery, and AI-led operations.
What you'll do
- Manage a team of Customer Success Managers (CSMs)
- Own end-to-end client delivery (SLA, quality, throughput)
- Drive upsell and expansion across accounts
- Build processes, SOPs, and systems from scratch
- Act as the bridge between customers, delivery teams, and product
What you need
- Customer success
- Upselling
- SOP writing
- Escalation handling
- Sales
- Cross-selling