Trainee Technical Support Representative - Contract
RemoteContract1–6 yrsPosted open since apr 2026
Mid-level IT support contract role at Side. Needs 1+ years. Remote.
About the role
Role Type - Contract (3 months to start with, extension depends on Business requirement and Performance) Mandatory Experience - 1 year of International email experience
What you'll do
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat
- Queries can be of a technical & non-technical nature
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution
- Explain and guide customers through product features and functionalities
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly
What you need
- Windows
- Chat support