Advanced Customer Support Engineer – Teamcenter
PuneFull-time5–9 yrsPosted 1 week ago
Senior IT support role at Siemens in Pune. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
With the resources of a large company, and the energy of a software start-up, we have fun together while crafting a world class software portfolio. We are seeking a sophisticated Customer Support Engineer to join our Global Teamcenter Customer Support organization. This role is ideal for someone who already has a solid foundation in technical or application support and is ready to take the next step in their career.
What you'll do
- Investigate application, configuration, integration, infrastructure, and performance-related customer issues
- Analyze application logs, configuration files, diagnostic data, error messages, thread dumps
- Troubleshoot issues across Linux and Windows environments, including application services, file systems, permissions, processes, connectivity, and resource utilization
- Reproduce customer-reported issues in internal environments and develop clear test scenarios
- Manage assigned customer cases and maintain ownership of investigation and communication through resolution
What you need
- Customer service
- Troubleshooting
- Linux
- Windows
- TCP/IP
- Networking
Good to have
- Active Directory
- Java
- SQL
- Oracle Database
- PostgreSQL
- AWS