Senior Customer Support Engineer, Physical Design
BengaluruFull-time4–7 yrsPosted 1 week ago
Mid-level customer support role at SiFive in Bengaluru. Needs 4+ years and a B.Tech or B.E..
About the role
We are seeking an experienced Senior Customer Support Engineer to provide deep technical expertise and resolve our customers' most complex Physical Design (PD) challenges. You will act as a critical technical escalation point and advisor.
What you'll do
- Technical Escalation & Debugging: Act as a senior technical escalation point for challenging customer issues
- Customer Guidance & Optimization: Collaborate with the broader support and account teams to provide expert-level guidance on Physical Design (PD) recipes
- Documentation & Reference Design: Develop, maintain, and publish comprehensive user guides, application notes
- Cross-Functional Collaboration: Work closely with customer support leadership to synthesize and relay critical technical feedback on tool and flow performance to…
What you need
- Customer service
- VLSI
- Troubleshooting
- Communication
Good to have
- Python