Customer Operations Lead Specialist
BengaluruFull-time7–8 yrsPosted 1 week ago
Senior customer support role at SITA in Bengaluru. Needs 7–8 years and a BBA, B.Tech or B.E..
About the role
You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to grow.
What you'll do
- Find us in 95% of international airports, working closely with over 2,500 transportation and government clients
- Responsible for managing customer relationships, driving service improvement initiatives, coordinating resolution of operational issues
- Working closely with internal stakeholders, technical teams, and customer-facing account teams, the Customer Operations Lead Specialist acts as a trusted advisor
- Act as the primary operational contact for customer service-related matters
- Conduct regular service reviews and operational meetings with customers
What you need
- Customer success
- Customer service
- Escalation handling
- ITIL
- Telecom
- Performance management