Lead Life Cycle Engineer/ Expert/ Specialist
DelhiFull-time8–10 yrsPosted open since apr 2025
Senior supply chain role at SITA in Delhi. Needs 8–10 years and a B.Tech, B.E. or B.Sc.
About the role
The role is an L3/Expert/SME role, responsible for building and deploying the service configuration including operational fault management for SITA SDWAN managed solutions, The ideal candidate will be responsible for configuring and troubleshooting LAN, WAN and SD-WAN, solutions to resolve our customers' technical issues.
What you'll do
- Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide…
- Schedule updates for customer services
- Participate in meetings and reviews with customers, providing reports on the performance and projects
- Manage customers’ configurations and execute changes or developments in their network or applications
- Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements
What you need
- Telecom
- Firewalls
- Routing and switching
- ITIL
- Customer success
Good to have
- CCNP