Customer Service Representative

About the role

We use the following session cookies, which are all required to enable the website to function: "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

What you'll do

• Ensure customer centric approach by engagement with Customers and Distributors and to be responsible for achieving customer satisfaction
• Generating MIS reports on a weekly and monthly basis (sales report etc.) Also provide inputs for reporting from time to time
• Ensure efficient and accurate handling of customer orders / schedules and distributor queries based on the contract entered in the system
• Ensure efficient order management through designed tool
• Monitor the progress and ensure complete execution of the order till delivery to customer

What you need

• Customer service
• Sales
• Communication
• MIS reporting
• Google Analytics
• SAP