Collections Manager
MumbaiFull-time5–9 yrsPosted 2 months ago
Senior finance role at Skit.ai in Mumbai. Needs 5+ years.
About the role
As the Collections Manager – India at Skit.ai, you will drive recovery outcomes across assigned unsecured retail portfolios — credit cards, personal loans, BNPL, and other consumer lending products.
What you'll do
- Collections Strategy & Execution
- Develop and implement borrower engagement frameworks across SMS, Email, WhatsApp, Voice Bots, and AI/ML-based segmentation, tailored to portfolio and delinquency bucket
- Own campaign execution across digital channels, aligning with portfolio strategy, lender/client expectations, and regulatory limits
- Design bucket-wise strategies (early-stage/X-bucket, 1–30, 30–60, 60–90, and late-stage/NPA) across credit cards, personal loans, BNPL, and other unsecured products
- Drive digital-first collections with measurable improvement in recovery %, resolution rate, roll-back/roll-forward, bounce reduction, and contactability
What you need
- Collections
- Compliance
- Data privacy
- Portfolio management
- Machine learning
- Performance management