Customer Experience Executive
BengaluruFull-time0–2 yrsPosted 3 months ago
Entry-level customer support role at slice in Bengaluru. Open to freshers; up to 2 years.
About the role
As a Customer Experience Executive, you’ll ensure customers have a smooth and positive journey with our products and services. You’ll interact with customers, resolve queries, provide tailored solutions, and help them get the most out of our offerings.
What you'll do
- Provide high-quality support across calls, chats, and emails following SOPs
- Understand customer needs and guide them on product features and solutions
- Troubleshoot issues, analyze problems, and report product gaps
- Maintain and update internal knowledge bases with key insights
- Share customer feedback and collaborate with Product, Sales, and Marketing teams
What you need
- Customer service
- Communication
- SOP writing
- Sales
Good to have
- CRM