Customer Relationship Manager (female)
Madurai SouthFull-time3–5 yrsPosted over a month ago
Mid-level customer support role at Smart Work Consultants in Madurai South. Needs 3–5 years.
About the role
We are looking for a customer-focused Customer Relationship Manager to build strong relationships with customers, improve customer satisfaction, and drive repeat business for our retail company. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.
What you'll do
- Manage relationships with existing and potential customers
- Handle customer enquiries through phone, WhatsApp, email and in-store interactions
- Understand customer requirements and provide suitable product/service information
- Conduct regular customer follow-ups and maintain engagement
- Handle customer complaints, feedback and service issues professionally
What you need
- CRM
- Customer service
- ERP
- Sales
- Communication
- MIS reporting
Good to have
- Complaint handling
- Retail sales
- Client relationship