Support Analyst
MumbaiFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Smartstream in Mumbai. Needs 2+ years and a B.Tech or B.E..
About the role
Support Analyst - Working knowledge of Java, Unix, SQL with Oracle / PostGreSQL database, Job Schedulers Sharp debugging and good communication skills
What you'll do
- The individual will be responsible for
- Providing L1/L2 support - Debug the application, check configuration, provide workarounds, Perform Root cause analysis
- Respond to tickets promptly - Communicate with stake holders
- Monitor Job Run and SLA meetup
What you need
- SQL
- Java
- Linux
- AWS
- Root cause analysis
- Problem solving
Good to have
- PostgreSQL