System Administrator
MumbaiFull-time4–7 yrsPosted 2 months ago
Mid-level IT support role at Smartstream in Mumbai. Needs 4+ years and a B.Sc, B.Tech or B.E..
About the role
Manage the complete user lifecycle, including onboarding, offboarding, access provisioning, and account modifications across Active Directory, Office 365, and related systems. Provide L2 technical support to users across APAC offices and manage escalations from local L1 support teams, ensuring timely resolution within defined SLAs.
What you'll do
- Manage the complete user lifecycle, including onboarding, offboarding, access provisioning, and account modifications across Active Directory, Office 365
- Provide L2 technical support to users across APAC offices and manage escalations from local L1 support teams, ensuring timely resolution within defined SLAs
- Monitor servers and storage systems, respond to alerts, plan capacity, and address performance or availability issues proactively
- Administer, patch, and troubleshoot Windows Server 2025 environments, including handling hardware faults, firmware updates, and warranty upgrades with OEM vendors
- Maintain and update the IT asset inventory (hardware, software licenses, peripherals), ensuring accurate records, timely audits, and lifecycle tracking
What you need
- Active Directory
- Office 365
- Windows Server
- Firewalls
- Troubleshooting
- Intune
Good to have
- TCP/IP
- CCNA
- ITIL
- ServiceNow
- Azure
- Data privacy