Engineer Customer Service
BengaluruFull-time2–4 yrsPosted 1 week ago
Mid-level customer support role at Smiths Group in Bengaluru. Needs 2–4 years and a diploma.
About the role
Establishing good relationship with the customer, handling complaints and giving timely feedback and progress reporting to the customers Calculating the machining time and process cost. Selection, pricing and preparation of proposals where necessary working with the Engineering departments. Analyze the order intake from the different customers (regions) and compare them with yearly plan.
What you'll do
- Reviewing of customer PO’s and ensuring clean order entry in the business system involving contract review procedure
- Liaise with Engineering, Manufacturing, Dispatch and Finance departments to ensure safe and timely delivery of products at customer sites
- Material requirement and machining time analysis
- Work orders and process sheet monitoring
- Preparing the Operation reports for OTD on weekly & Monthly Basis
What you need
- Customer service
- MS Office
- SAP
- PLC
- POS
- Problem solving